Most households with high speed internet have reasonably strong connections as indicated by Download/Upload speed. However, the quality of that connection is highly impacted by a little number called Ping. Ping determines the delay (latency) in connection between two computers over a network. The lower the Ping (delay) the better.
Powhow recommends a PING under 20ms. If your Ping is above these levels, you may experience delays, stutters, or a complete drop in your stream.
Ways to improve your PING (and Download/Upload Speeds):
- Close all other programs and windows. Make sure no downloads are running in the background.
- Make sure no one else in your home is using the internet on a computer or other device (Streaming Netflix, Playing Connected Videogames, etc.)
- Sit next to your wifi modem or connect your computer directly to your Internet modem using a cable.
- Check the wire connections between your Internet Modem (provided by your Cable company) and the wall jack and between the Modem and your Wireless Router and/or Computer. Make sure that they are all plugged in fully.
- Unplug your wireless router and modem to power them off; wait a minute and then plug them back in.
- Ping can also be impacted by your computer speed. If your computer's CPU is below 1.8GHz or you are running a netbook, you may want to use a different computer device.
After going through the steps above, try running a speed test again to see if the Ping is lower. If not, please call your ISP to let them know to them that your Ping is high. Give them the stats from speedtest.net and ask them to test your connection remotely. They will usually be able to fix the issue immediately and if not, a service visit from one of their technicians should greatly improve the connection.